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Main Conference programme

Real-time interpretation services will be provided for both Croatian to English and English to Croatian during the main conference programme.



22 may 2024


DAY 1: Understanding the Landscape of Victim Support & Recognising Excellence

08:20 – 09:00 Welcome Coffee & Registration

09:00 – 10:00 Welcome and Opening Speeches

  • Welcoming Remarks
    • Rosa Jansen, President, Victim Support Europe
  • Live Testimony Victims’ Advocate – A Conversation on Conflict-Related Sexual Violence 
    • Semka Agic, Survivor of Conflict-Related Sexual Violence with Aleksandra Ivankovic, Deputy Director, Victim Support Europe
  • Opening speech
    • Katarzyna Janicka-Pawlowska, Coordinator for Victims’ Rights, European Commission
  • Opening speech
    • Ivan Malenica, Minister of Justice and Public Administration, Croatia

10:00 – 10:10 Icebreaker Session

10:10 – 11:40 Navigating Unity: A Journey to Coordinated Victim Support

Panel discussion | Moderator: Rosa Jansen (President, Victim Support Europe)

  • Accomplishments in Establishing Generic Support and Collaboration with Specialist Services
    • Miren Špek, Executive Director, Victim and Witness Support Service Croatia
  • Comprehensive Victim-Centred Approach in French Healthcare
    • Jérôme Moreau, President, “Association Nivernaise d’Aide aux Victimes d´Infractions” & Vice-President, France Victimes and Victim Support Europe
  • Empowering Victim Support Through Innovation: A Case Study of Issured’s Impact
    • Jed Stone, Chief Revenue Officer, Issured
  • Victim-Centred Policing: Lessons Learned from Operation Kenova
    • Iain Thomas Livingstone, Former Chief Constable of Police Scotland
  • Evolving Crime and Victim Response from Perspective of Law Enforcement and Private Sector
    • Terri Nicholson, Senior Vice President International Security, Paramount Safety Management Services

11:40 – 13:10 Networking Lunch

13:10 – 14:30 Recognising Excellence: A Decade of Outstanding Achievements in Victim Support

Panel discussion | Moderator: Frida Wheldon (Development Director Legal Affairs, Victim Support Sweden)

  • Receiving Support From Multi-Crime and Specialised Victim Support Services
    • Nina Fuchs, Victims’ Advocate & Chairwoman, Kein Opfer e.V.
  • Victim Support Finland’s Path to National and International Recognition
    • Leena-Kaisa Åberg, Executive Director, Victim Support Finland
  • The Portuguese Strategy for Victims’ Rights and the Role of APAV: Challenges, Achievements and Future Directions
    • Frederico Moyano Marques, Chief Operations Officer and Senior Adviser, Portuguese Association for Victim Support (APAV)
  • Victim Support Scotland’s Transformational Journey: Navigating Legislative, Financial, and Collaborative Landscapes
    • Kate Wallace, Chief Executive Officer, Victim Support Scotland

14:30 – 15:30 Coffee Speed Talks

15:30 – 17:30 Side Event Session – Innovations in Victim Support Through Inter-Sectoral Collaborations

20:00               Gala Event



23 may 2024

DAY 2: Achieving Victim Support – Practical Steps and Solutions

08:30 – 09:30 Welcome Coffee & Registration

09:30 – 09:45 Icebreaker Session

09:45 – 11:00 Building Blocks for a Strong National Support System: Foundations and Frameworks

Panel discussion | Moderator: Levent Altan (Executive Director, Victim Support Europe)

  • Sustainable National Strategy for Victim’s Rights in Croatia
    • Nikica Hamer Vidmar, Head of Department on Victim and Witness Support Service, Croatian Ministry of Justice and Public Administration
  • EU’s Role in Establishing a National Framework for Victim Support
    • Katarzyna Janicka-Pawlowska, Coordinator for Victims’ Rights, European Commission
  • The Role of Capacity Building Initiatives in Implementing a National Framework for Victim Support
    • Antonio De Martin, Senior Project Manager, Victim Support Europe
  • Leveraging National Funding to Ensure the Efficacy of Victim Support Services
    • Janice Bunting, Chief Executive, Victim Support Northern Ireland

11:00 – 11:30 Coffee break

11:30 – 12:45 Enhancing Accessibility in Victim Support: Ground-Level Solutions and Key Insights

Panel discussion | Moderator: Adrijana Hanušić Bećirović (Senior Legal Advisor, Trial International)

  • Empowering Youth: Insights on Targeted Support for Young Victims of Crime
    • Marcel Wientjen, Program Manager, Slachtofferhulp Nederland
  • IRVA’s Perspective on Enhancing Support for Road Victims
    • Donna Price, Founder and Chairwoman, Irish Road Victims’ Association (IRVA)
  • Perspectives on Enhancing Support for Male Victims of Violence
    • Bart Claes, Director, Victim Support Flanders & Brussels (CAW) & Professor Restorative Justice, Avans University of Applied Sciences
  • Domestic Violence Among Elderly Victims: Insights from Shelter and Counselling Centre Experiences
    • Željka Barić, Director, Dom Duga Zagreb

12:45 – 14:00 Networking Lunch

14:00 – 16:00 Side Event Session – Adherence of National Victim Support Services to Established Frameworks

16:00 – 16:10 Looking Ahead: Future Directions in Victim Support

  • Miren Špek, Executive Director, Victim and Witness Support Service Croatia

16:10 – 17:00 Farewell Drink